At Mefirt, we strive to provide you with high-quality products and excellent customer service. We understand that sometimes you may need to return or replace a product, and we want to make the process as smooth as possible. Please read the following return policy carefully.
Request Return Service You may request a return service under the following circumstances:
Within seven (7) calendar days of receiving a product if the product has no manufacturing defect and is still in new condition. Within seven (7) calendar days of receiving a product if the product has a manufacturing defect.
Refund Service will not be provided where:
It is requested beyond seven (7) calendar days of receiving a product.
A product sent for Return & Refund Service does not include all original accessories, attachments, or packaging, or any item is not in new or like-new condition, i.e., with cracks, dents, or scratches.
A legal proof of purchase, defectiveness and damage, receipt, or invoice is not provided or is reasonably believed to have been forged or tampered with.
A legal proof of defectiveness or damage, photo, or video to describe the issues is not provided.
Any fault or damage to the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
Product labels, serial numbers, waterproof marks, etc., show signs of tampering or alteration.
Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds, or lightning strikes.
A product is not delivered to Mefirt within seven (7) calendar days after Refund Service confirmation is sent from Mefirt.
The order was shipped when you contacted us; you can't cancel the order or apply for a refund.
Other circumstances stated in this policy.
Request Replacement Service
You may request a replacement service under the following circumstances:
Within fifteen (15) calendar days of receiving the product if the product has sustained substantial damage in transit, provided always that the damage proof issued by the carrier can be provided to Mefirt.
Within thirty (30) calendar days of receiving the product if the product suffers performance failure.
Replacement Service will not be provided where: Service is requested more than fifteen (15) calendar days after receiving a product.
Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.
A product sent to Mefirt for replacement does not include all original accessories, attachments, and packaging or contains items damaged by user error.
A product is found to have no defects after all appropriate tests are conducted by Mefirt.
Any fault or damage to the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
Product labels, serial numbers, water damage marks, etc., show signs of tampering or alteration.
Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.
The received product has not been sent back to Mefirt seven (7) calendar days after replacement confirmation from Mefirt.
Proof of damage during transit issued by the carrier cannot be provided.
Other circumstances stated in this policy.
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Shipping costs must be covered by the buyer in the following situations:
No reason returns.
Returning products for any reason other than a proven defect.
Buyer's accidental returns.
Returning personal items. Returning items claimed to have defects but found by Mefirt quality control to be in working condition.
